A simple call centre simulation dashboard
Posted 02/02 under simulation, customer service
Following from our earlier conceptual systems thinking diagram, here is a simple working simulation model of a company with a call centre, that takes into account various interrelated factors such as call centre volume, staff retention, customer turnover, and staffing costs. This model runs in your web browser, so you can see how changing the numbers affects the bottom line.
Launching ProjectPantry
Posted 22/01 at 15:29 under projects, projectpantry
I'm launching a new product on the web today. It's called ProjectPantry, and it's a project management tool I developed and have been using over the last few months with several people, to ease the pain of collaborating on projects.
Visualizing your customer base
Posted 19/01 at 14:09 under maps, visualization
For businesses built around a local community, understanding where your customers live can be useful, for helping to identify clusters of critical mass, as well as areas you need where you are under-represented and thus need to market more.
Making sense of carbon reduction targets
Posted 03/11/2009 at 17:36 under climate, simulation
In the run-up to the Copenhagen climate summit in early December, I am dismayed by some of the lax targets being proposed for reducing carbon emissions. Some of the targets sound aggressive because they are expressed as a reduction in emissions. The problem is that emissions is a flow, but we need to reduce atmospheric concentration, which is a stock. Below is a live simulation (the first to be posted here) which illustrates the difference:
Prisons and society
Posted 06/10/2009 at 22:13 under prisons, society, systems thinking
I have been reading Prisongate: The Shocking State of Britain's Prisons and the Need for Visionary Change by David Ramsbotham, the former Chief Inspector of Prisons. It's an interesting read, with thought-provoking perspectives and the purpose of prisons in society, as well as an inside view of how they work and don't work in the UK.
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